Frequently Asked Questions
Everything you need to know about shopping with Peppermayo.
How long will my order take to arrive?
Orders are typically processed within 24 hours. Domestic express shipping takes 1-2 business days, while standard shipping takes 3-5 business days. International delivery times vary by location.
What is your return policy?
We offer returns for store credit within 30 days of delivery. Items must be in their original condition, unworn, unwashed, and with all tags still attached.
Can I make changes to my order after it has been placed?
Once an order is placed, it is immediately sent to our warehouse for processing. Therefore, we are unable to cancel or make changes to your order details, including address updates.
Do you offer international shipping?
Yes, we ship worldwide! Shipping costs and delivery timeframes are calculated at checkout based on your specific country and preferred shipping method.
What payment methods do you accept?
We accept all major credit cards, PayPal, and flexible payment options including Afterpay, Klarna, and Zip Pay for a 'buy now, pay later' experience.
How do I know what size to choose?
We provide a comprehensive size guide on every product page. If you are between sizes, we generally recommend sizing up for a more comfortable fit, or contacting our customer care team for specific measurements.