Returns & Exchanges
At Peppermayo, we want you to love your new outfit, but if something isn't quite right, we offer a flexible 30-day return policy for store credit or refunds on full-priced items. Please ensure all garments are returned in their original condition with tags attached and free of any makeup or deodorant marks.
Initiate Your Return
Visit our online returns portal and enter your order number and email address to select the items you wish to send back.
Choose Your Outcome
Select whether you would like a store credit with a bonus top-up or a refund to your original payment method for eligible full-priced products.
Pack and Post
Download and print your prepaid shipping label, securely pack your items in their original packaging, and drop the parcel off at your nearest post office.
Processing and Credit
Once our warehouse team receives and inspects your return, your store credit or refund will be processed within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing